Support

Most questions are answered in a minute by the resources below. For everything else, write to us — replies come from a human, usually within a day.

Self-serve

• The user guide — every feature, setting and keyboard shortcut, including troubleshooting.
• Frequently asked questions — formats, savings maths, pricing, privacy.
• Licence help — activation, moving Macs, what happens after the update period.

Common quick answers

• Didn't get your licence key? It comes from keys@milldown.app within a minute of purchase — check spam, then contact us and we'll resend immediately.
• New Mac? Deactivate the old one in Settings → General → Manage License (or just ask us to free the seat).
• Refunds: 14 days, no questions asked — see the refund policy.
• Security reports: security@milldown.app — see the security page.

Contact us

Email support@milldown.app — include the file type and what you expected for conversion issues. Attachments welcome.