Support
Most questions are answered in a minute by the resources below. For everything else, write to us — replies come from a human, usually within a day.
Self-serve
- The user guide — every feature, setting and keyboard shortcut, including troubleshooting.
- Frequently asked questions — formats, savings maths, pricing, privacy.
- Licence help — activation, moving Macs, what happens after the update period.
Common quick answers
- Didn't get your licence key? It comes from keys@milldown.app within a minute of purchase — check spam, then contact us and we'll resend immediately.
- New computer? Deactivate the old one in Settings → General → Manage LicenseSettings → License (or just ask us to free the seat).
- Refunds: 14 days, no questions asked — see the refund policy.
- Security reports: see the security policy, or pick "Security report" in the form below.
Contact us
✓ Message sent. A human reads every one — you'll hear back at the address you gave, usually within a day.
Email support@milldown.app — include the file type and what you expected for conversion issues. Attachments welcome.